Refund & Cancellation Policy

1. Cancellation

You may cancel your BLUME subscription at any time from your account settings page under Billing. There are no cancellation fees.

When you cancel, your subscription remains active until the end of the current billing period. You will not be charged again after that date. Your account data remains accessible until the period ends, after which your account will be deactivated.

You can export your data before your account deactivates by contacting us at admin@blumequote.com.

2. Refunds

2.1 General Policy

BLUME subscriptions are billed monthly in advance. We do not offer refunds for partial months or for subscription periods you have already been charged for, except in the circumstances described below.

2.2 Exceptions

We will consider refund requests in the following situations:

• Technical issues caused by BLUME: If a significant technical fault on our part prevented you from using the service for an extended period during a billing cycle, we may issue a pro-rata credit or refund at our discretion.
• Accidental double charge: If you were charged in error, we will refund the duplicate payment promptly.
• New subscribers: If you signed up and experienced a significant technical issue within the first 7 days, contact us and we will review your case.

2.3 Consumer Rights (New Zealand)

Nothing in this policy limits any rights you may have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

3. Free Trials

Where a free trial is available, no payment is taken during the trial period. If you cancel before the trial ends, you will not be charged. If you do not cancel, your subscription will begin automatically at the end of the trial and your payment method will be charged.

4. Account Suspension

If your account is suspended due to a breach of our Terms & Conditions or Acceptable Use Policy, no refund will be issued for any unused portion of your subscription.

5. How to Request a Refund

To request a refund, email us at admin@blumequote.com with your account email address and a brief description of the issue. We aim to respond within 2 business days.

Approved refunds are processed via the original payment method through Stripe and typically appear within 5–10 business days depending on your bank.